Privacy policy.

In this digital age, the security of personal information has never been more important. That's why we take our responsibility to protect the information you entrust to us seriously. This policy outlines how we collect, use, and safeguard your personal data when you interact with us, be it through our website, services, or other avenues.

Videre is committed to maintaining the trust and confidence of our visitors and customers. It's not just about compliance with laws; it's about transparency and respect. We believe in being upfront about our practices so that you can make informed decisions about the data you share with us.

Rest assured, your privacy is paramount to us, and we're dedicated to protecting it with the utmost care and security.

Information We Collect

We believe in being transparent about the types of personal data we collect and the means by which we gather this information. Our goal is to provide a service that is not only efficient but also respects your privacy. Here's an overview of the types of personal data we collect and how we go about collecting it:

Types of Personal Information Collected:

Name: To personalise your experience with our services and to enable us to address you properly in our communications.

Email Address: A primary form of communication for us, be it for sending service updates, newsletters, or responses to your queries.

How We Collect Your Information

We gather personal information through a few methods to enhance your experience and provide tailored services.

Web Forms: When you sign up for our services, participate in our online surveys and promotions, you may be asked to fill out web forms that request your personal information.

These forms are straightforward and transparent, allowing you to know exactly what information you are providing and the reasons for its collection.

Browser Cookies: Our platform provider, Squarespace, uses Essential cookies necessary for the stable and secure running of the platform. They enable our hosting service provider to identify and analyse any issues, and resolves these promptly.

In addition to essential cookies, we also use Activity Data cookies to support with our insights into traffic to the website, pages people interact with and broad geographical locations of where out traffic is coming from. This enables is to better understand our customer base, and modify our marketing strategies accordingly.

Functional Cookies (sometimes called Functionality Cookies) are also stored. These are used to store individual users’ preference and settings to better tailor their experience.

You will be presented with a message with you first visit the website, offering you the ability to toggle on/off Activity Data cookies and Functional cookies if you prefer not to have this information stored.

Please be assured, the information you provide is collected with the utmost respect for your privacy and is only used in ways that are necessary for us to deliver and improve our services to you. At Sapienˣ, safeguarding your personal information is a responsibility we take very seriously.

How We Use Your Information

The information we collect is pivotal in helping you make informed decisions. We understand the importance of transparently communicating how we use your personal data. Below is a detailed explanation of our primary uses of your personal information:

To Enhance Our Service Offerings: Your feedback and interactions with our site are invaluable. We analyse this data to identify trends and user preferences, which aids us in refining our comparison algorithms and ensuring that the options we present are relevant and beneficial to you.

To Communicate Effectively with Users: Your contact details, like email and phone number, are crucial for us to communicate with you effectively. This includes providing updates on new features, responding to your queries, and offering assistance in navigating our site. We use this information to ensure you are well-informed and supported in your decision-making process.

To Collaborate with Service Providers: While we don’t sell products directly, we work closely with a network of service providers. We may share insights derived from aggregated data with these providers to improve the overall quality of the services and deals offered to you.

We assure you that the information you provide is used strictly for the purposes stated above. Respecting your privacy is paramount, and we are committed to using your personal data solely to enhance your experience on our platform. Your trust is invaluable, and we’re dedicated to maintaining the integrity of your personal information.

Information Sharing & Disclosure

We hold a firm commitment to the privacy and security of your personal data. We understand that the information you share with us is based on trust, and we take this responsibility seriously. Here's how we handle the sharing and disclosure of your information:

Sharing with Third Parties: The confidentiality of your personal information is paramount. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. The only circumstance under which we would share your information with a third party is if we are required to do so by law enforcement. In such cases, the sharing of information would be in compliance with legal processes or to protect the rights, property, or safety of Videre Consulting & Coaching, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Within Our Group of Companies and Trading Styles: In order to provide you with comprehensive services and offers, we may share your data within our own group of companies and trading styles. This internal sharing is conducted with the same level of security and confidentiality as all our data handling practices.

With Selected Partners: Occasionally, we may share your data with selected partners who contribute to the delivery of our services or who can offer you complementary products or services. Rest assured, these partners are carefully chosen and are required to respect the confidentiality and security of your information.

Commitment to Non-Disclosure: Beyond the essential legal requirements and strategic sharing within our group or with selected partners, we do not disclose your personal data. We have implemented stringent procedures to ensure that your information is handled responsibly and in accordance with our privacy policy.

Data Security

Safeguarding your personal data is a top priority. We understand the importance of protecting your personal information from unauthorised access, alteration, disclosure, or destruction. Here are the measures we take to ensure the security of your data:

Security Protocols and Encryption: We employ a variety of security measures to maintain the safety of your personal information. Our systems are equipped with robust security protocols, and sensitive data is encrypted during transmission. This includes using secure server software (SSL) and other advanced encryption technologies designed to protect your data from interception or unauthorised access.

Regular Security Reviews: Our security practices are continuously reviewed and enhanced as necessary. We regularly update our technology and protocols to address new security threats and to keep your personal data safe.

Limiting Access: Access to your personal data is strictly limited to employees, contractors, and agents of Videre Consulting & Coaching who need the information to perform a specific job (for example, billing or customer service). These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Payments: When you pay for services such as coaching, we will collect your payment details for the purpose of processing your transaction. Our payment solutions are PCI DSS compliant, and information is stored securely. We do not have sight of any of the sensitive payment details you provide - such as card details.

While we strive to use commercially acceptable means to protect your personal information, it's important to note that no method of transmission over the internet, or method of electronic storage, is 100% secure. However, we assure you that we take all reasonable measures to protect your data against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.

We encourage you to also play a role in keeping your data safe. For instance, be cautious about the personal information you share in public areas of our website, as these are accessible to others.

Your trust is important to us, and we are committed to ensuring the ongoing security of your personal information.

Your Rights

We not only respect your privacy but also acknowledge your rights over your personal data. It's important to us that you understand and feel empowered about these rights. Here's a summary of the rights you have regarding the personal information you share with us and how you can exercise these rights:

Right to Access: You have the right to request access to the personal data we hold about you. This includes knowing what data we have collected, how we are using it, and whom we are sharing it with.

Right to Correction: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or complete this data.

Right to Deletion: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other legal ground for processing.

Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as if you believe the processing impacts on your fundamental rights and freedoms.

How to Exercise Your Rights:

To exercise any of these rights, please contact us directly. Our contact information can be found in the 'Contact Us' section of this policy. We will respond to your request promptly and in accordance with any applicable laws. Please note that to protect your privacy and security, we may need to verify your identity before processing your request.